ShippingPolicy

We understand that fast and reliable delivery is crucial for our customers—especially when it comes to healthcare products.

Order Processing

1 Orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays).
2 During high-volume periods or unforeseen delays, processing times may extend slightly; if so, we’ll notify you promptly via email.

Delivery Options and Timeframes

1 Standard Shipping: Estimated delivery in 3–7 business days.
2 Expedited Shipping: Available at checkout for faster delivery within 1–3 business days.
3 International Orders: Delivery times vary by country and may be subject to customs clearance.

Order Tracking

1 Once your order ships, you’ll receive a confirmation email with a tracking link.
2 You can monitor your shipment in real time until it reaches your address.

Lost, Delayed, or Damaged Parcels

1 If your order is lost or arrives damaged, please report it within 48 hours of delivery, including photos and your order details.
2 We will investigate with the carrier and offer a replacement or refund based on the situation.
3 Rehab Care Supplies is not responsible for incorrect addresses provided by the customer.

Customs and Import Duties

1 International customers are responsible for any applicable customs, taxes, or import fees imposed by their local authorities.